Delivery, Gift Options and Returns

COVID-19 Update

We are continuing to dispatch orders and we aim to do so within our usual timeframe of 1-2 working days. However, there may be slight delays in order dispatch due to unforseen circumstances such as unexpected Post Office closures.

We send all orders via Royal Mail. Whilst their aim is to provide a normal service, there may be some delays in delivery, particularly international deliveries where Royal Mail is reliant on partner organisations.

For details on how Royal Mail is adjusting in line with government regulations on Coronavirus as at September 2020, please refer to the Royal Mail Website: Coronavirus update.

Niche Jewellery is an independent family run business, so we swiftly adapted our procedures in line with government guidelines. All recommended hygeine precautions are taken by our small website team when packaging items.

While social distancing is in force, a gift of jewellery, crystal or a sparkling accessory is the perfect way to show family and friends you are thinking of them. Thank you for your ongoing support!

Delivery

We offer the following options for delivery:

1. Free delivery (UK only) - Dispatched via Royal within one to two working days of order. Reference number included in dispatch confirmation email from Niche Jewellery, but tracking is only updated upon attempted or actual delivery. Royal Mail aims to deliver in 1-3 working days after dispatch but this is not guaranteed. Total estimated time to delivery is 3-5 working days.

2. Next working day delivery (UK only) - Orders must be made by 12 midday to guarantee same day dispatch and will cost £6.95. Sent via 'Royal Mail Special Delivery Guaranteed®' and need to be signed for on delivery. Delivery can be fully tracked using reference number included in dispatch confirmation email from Niche Jewellery. Royal Mail delivers these orders on the working day after dispatch, Monday to Friday. Total delivery time 1-2 working days.

3. Next day delivery on Saturday (UK only) - If you order on a Friday and require next day delivery on Saturday, orders must be made by 12 midday Friday to guarantee same day dispatch and cost £10.95. Sent via 'Royal Mail Special Delivery Guaranteed®' and need to be signed for on delivery. Delivery can be fully tracked using reference number included in confirmation email following dispatch by Niche Jewellery. Royal Mail delivers these orders on Saturday, but they do not deliver on Sundays. Total delivery time 1 day if ordered by midday Friday.

4. International delivery (outside UK) - these orders will be sent by Royal Mail International within one to two working days of order and cost £17.50. Depending on the delivery partner in your country, orders may need to be signed for on delivery. Reference number included in dispatch confirmation email from Niche Jewellery, but tracking is only updated upon attempted or actual delivery. Royal mail aims to deliver to Europe in 5-7 working days and Rest of World within 7-10 working days, but this is not guaranteed and is subject to local delivery partner terms and conditions and local public holidays. Total estimated delivery time 7-12 working days.

5. Collect in store (6 Broadway, Leigh-on-Sea, Essex SS9 1AW) - your item(s) will be ready and waiting 2 hours after order confirmation, with the exception of Swarovski Crystal and selected Swarovski Jewellery items which will be available within 3 working days*. If you select Collect in Store, we will contact you by email or telephone to let you know that your order is ready. Collect in store is free of charge. Total estimated delivery time 1-3  working days.

6. Contactless local delivery (local to Leigh-on-Sea) - in person contactless delivery direct from store to your doorstep to minimise the number of delivery steps. Available in postcodes SS0, SS1, SS2, SS7, and SS9. Most orders can be delivered same or next day, however some items may take 2-3 working days if not in stock in our local store. If you require same day delivery please email info@nichejewellery.co.uk or call 01702 480 898 to check availability before purchasing. Local delivery is free of charge. Total estimated delivery time 1-3  working days.

Delivery comparison

Delivery option Dispatched Estimated time in transit Total time to delivery Delivery date guaranteed? Cost Delivery method
Free Delivery 1-2 working days 2-3 working days 3-5 working days NO FREE Royal Mail Signed For or Tracked 48
Next Day Delivery - weekdays Same day if ordered by 12 midday, or within 1 working day 1 working day 1-2 working days YES £6.95 Royal Mail Special Delivery Guaranteed - weekdays
Next Day Delivery - Saturday Same day if ordered by 12 midday, or within 1 working day 1 working day 1-2 working days YES £10.95 Royal Mail Special Delivery Guaranteed - Saturday
International Delivery 1-2 working days 5-10 working days 7-12 working days NO £17.50 Royal Mail International Tracked and/or Signed
Collect in Store 1-3 working days 0 days 1-3 working days YES FREE Customer collect at Niche Jewellery
Contactless Local Delivery 1-3 working days 0 days 1-3 working days YES FREE Niche Jewellery delivers to your doorstep

Packaging and dispatch

All items will arrive in official branded packaging, or Niche Jewellery packaging for our own collection or where branded packaging is not available. Branded packaging may vary from images shown in the listing, which are for illustration purposes only, as some jewellery brands regularly update their packaging. The outer packaging your order is sent in will be non-branded.

For the purposes of website order dispatch, Niche Jewellery working days are Monday to Friday 9am to 5:30pm and Saturday 9am to midday, excluding UK Bank Holidays. Although we make every effort to dispatch orders as soon as possible, orders placed after midday Friday may not be dispatched until Monday because Saturday is not a full working day for the purposes of dispatching via Royal Mail.

For more information on Royal Mail Deliveries, please refer to the Royal Mail Website: When will my item arrive?

Once your order has been dispatched, you will receive a notification including relevant tracking details. These emails may occasionally go to spam or promotion folders, depending on individual email account filtering. Please check these folders for your notifications.

Please note that once Royal Mail has taken your package, it is up to Royal Mail and any delivery partners to fulfill their service obligations. Niche Jewellery cannot be held responsible for any delays once Royal Mail has your order. If you require your order by a specific date that is less than 5 working days from your order, we strongly recommend using our Next Day Delivery, Collect in Store or Local Delivery options.

*Swarovski crystal items ordered using delivery services will be dispatched and delivered according to these delivery methods. The delay on crystal orders is for 'Collect in store' only.

Gift Options

All our jewellery comes in jewellery gift packaging, ready to give or receive. Each jewellery brand has its own packaging, which may consist of a jewellery presentation box, pouch or gift bag. If branded packaging is not available, your item will be presented in Niche Jewellery packaging or a suitable alternative.

Your order details will be emailed to your nominated email address following payment. Any orders received which have a different shipping and billing name and address or a gift message will be sent without a paper invoice.

You can also select a free gift message which will be presented on a gift card. Find out more about our gift options here.

Returns

You may return or exchange items purchased from Niche Jewellery if they are not to your satisfaction within 28 days of purchase and we will refund you the item purchase price, or send you an alternative item upon agreement with the store.

Returns can be made in store at Niche Jewellery or by delivery or post to Niche, 6 Broadway, Leigh on Sea SS9 1AW. The cost of postage for returns shall be borne by the customer unless the item is incorrect or faulty. But even if you simply change your mind, find out more about Paypal's Return Shipping On Us offer. 

Once the returned item(s) are received by Niche Jewellery, we will refund the cost of the item(s) that have been returned by the customer within 7 days of return as long as they are in the original packaging and are not worn or damaged. 

At Niche Jewellery we aim to deliver the best customer satisfaction possible, and would be happy to discuss any questions or concerns you may have by telephone or email. Our customer experience team can be contacted on 01702 480 898 during the following times: Monday - Saturday: 9.30am - 5.30pm

Calls are charged at national rate. During busy periods, please leave a message and our team will contact you as soon as possible. Alternatively you can email us at info@nichejewellery.co.uk, send a message using the chat function at the bottom right of any website page, or find other ways to contact us here.